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folder General Queries (6)
folder Subscription & Billing (8)
folder Shipping & Delivery (7)
folder My Account & Customer Service (6)
folder Technical Problems (2)


Most viewed
 
document What is the trial period?
A trial period is offered to first time users of our service. This is to allow potential customers who are skeptical about the service we offer to...
Not rated 21 Jun, 2008 Views: 151 Comments: 0
document What subscription packages do you offer?
We currently have three subscription packages available: Limited - US$9.99 per month for one DVD at a time, limited to 2 per month. On...
Not rated 29 Mar, 2008 Views: 128 Comments: 0
document How does it work?
The e-Videos service is an online subscription based rental service. Instead of paying a rental fee for each DVD you rent, you pay a...
Not rated 22 Jun, 2008 Views: 122 Comments: 0
document How do I return the DVDs I rented?
We have provided several DVD depositories or drop boxes around the corporate area to facilitate the returns of the DVDs in an easy and...
Not rated 23 Dec, 2007 Views: 109 Comments: 0
document How safe is it using my credit card on your website?
All payment and credit card transactions are conducted on our behalf by PayPal. During the check out process you will be directed to their secured...
Not rated 29 Mar, 2008 Views: 107 Comments: 0
Recent articles
 
document Do you accept local credit cards? like keycard. local visa /mc?
Currently PayPal is our only payment processing option and unfortunately does not process local credit cards, or credit cards in local currency....
Not rated 09 Feb, 2008 Views: 81 Comments: 0
document Can I pick up my DVDs myself?
No. We are sorry but currently based on how our software streamlines the fulfillment process it is impossible to accomodate pick ups of DVDs by...
Not rated 11 Dec, 2007 Views: 88 Comments: 0
document Should I wait on the first on the month to sign up? If I sign up mid-month will the charge be prorated?
There is no need to wait on a particular time to sign up. Your flat monthly membership fee is automatically billed on the monthly anniversary of your...
Not rated 09 Feb, 2008 Views: 69 Comments: 0
document How often will my credit card be billed for your service?
Our membership program offers monthly subscription packages. After signing up your credit card will be automatically be billed every month on the...
Not rated 09 Feb, 2008 Views: 82 Comments: 0
document The DVD is scratched or doesn't play.
If you have received a DVD that is scratched or doesn't play, report this problem in the Customer Service module in your account. After logging on,...
Not rated 11 Dec, 2007 Views: 76 Comments: 0